Last updated: October 2025
1. Who We Are
This website is operated by Ambassador Roofing Specialists, based in Bishop’s Stortford, Hertfordshire.
Email: info@ambassador-roofing.co.uk
Telephone: 01279 508510
We take your privacy seriously and are committed to protecting your personal data.
2. What Information We Collect
We may collect and process the following information:
- Contact details (name, email, phone number, address) when you complete our contact form or request a quote.
- Technical information such as your IP address, browser type and operating system (via cookies and analytics).
- Communications between you and us (emails, messages, or phone calls).
We do not collect or store any payment information through this website.
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide quotes.
- Carry out our roofing and property maintenance services.
- Improve our website and user experience.
- Comply with legal obligations and record-keeping requirements.
We will never sell or rent your personal information to third parties.
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Consent – where you have contacted us or agreed to receive communication.
- Contract – to provide a service or quotation you have requested.
- Legitimate interests – for business administration, record keeping and improving our services.
- Legal obligation – where required to comply with UK law.
5. How We Store and Protect Your Data
Your information is stored securely and only retained for as long as necessary to fulfil the purposes outlined above.
We implement appropriate technical and organisational security measures to prevent unauthorised access, alteration or disclosure.
6. Your Data Protection Rights
Under the UK GDPR you have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct or erase your data.
- Object to or restrict certain processing.
- Withdraw your consent at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise these rights, please email info@ambassador-roofing.co.uk.
7. Third-Party Services
We may use third-party tools such as:
- Google Analytics – for website statistics (data anonymised).
- Google Maps – to display our business location.
- Social media links – e.g., Facebook or Instagram.
These services may use cookies or collect anonymised information in line with their own privacy policies.
8. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated revision date.